Privacy Policy – MTI Car Rental

MTI Car Rental (“we”, “us”, or “our”) respects the privacy of its users and is committed to protecting the personal information you share through our mobile application and website. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use the MTI Car Rental Customer App.

1. Information We Collect

We collect the following types of information to provide better services:

a. Personal Information

Full Name

Mobile Number

Email Address

Pickup and Drop Location

Government ID (if required for specific bookings)

b. Trip & Booking Information

Trip history (origin, destination, duration, fare)

Payment mode and status

Booking time and date

c. Location Data

Live GPS location (for booking tracking)

Approximate pickup & drop location

d. Device & App Usage Data

Device type and ID

Operating system and version

App version

Log data, IP address, crash reports

2. How We Use Your Information

We use the data collected for the following purposes:

To process and manage your cab bookings

To track your ride and notify you of driver status

For payment processing and invoicing

To improve app performance and features

For customer support and dispute resolution

To comply with legal or regulatory requirements

3. Sharing of Information

We do not sell or rent your personal information to third parties. However, we may share your information with:

Drivers: So they can locate you and complete your ride

Service Providers: Such as payment gateways, SMS/OTP vendors, and analytics tools

Legal Authorities: When required by law or court order

Internal Teams: For operational and customer service purposes

All third parties are bound by confidentiality agreements and data protection laws.

4. Data Security

We take your data protection seriously. Your information is protected through:

End-to-end encryption

Secure servers and firewalls

Limited access by authorized personnel only

Regular security audits and compliance practices

5. Cookies and Tracking

Our app may use cookies or similar technologies to improve user experience, remember preferences, and collect usage data. You can manage permissions from your device settings.

6. Data Retention

We retain your data only as long as necessary for:

Fulfilling your bookings and service requests

Legal, regulatory, and accounting requirements

Improving user experience through usage data analytics

7. Your Rights

As a user, you have the right to:

Access, update, or delete your data

Withdraw consent for data collection (subject to service limitations)

Request a copy of your data

Raise concerns about misuse of your data

You can make these requests by contacting us at the details below.

8. Children’s Privacy

Our app is not intended for individuals under 18 years of age. We do not knowingly collect data from minors. If we become aware of such data, it will be promptly deleted.

9. Policy Updates

We may update this policy from time to time. When we do, users will be notified through the app or registered email. Continued use of the app implies acceptance of the updated policy.