# Cancellation & Refund Policy

- Link: https://mticarrental.com/cancellation-refund-policy/
- Published: 2025-07-16T13:04:40+05:30
- Author: Shubhashish

# Cancellation & Refund Policy

![Cancellation & Refund Policy - MTI Car Rental](https://mticarrental.com/wp-content/
uploads/2025/07/Cancellation-Refund-Policy-MTI-Car-Rental.jpg "Cancellation & Refund
Policy - MTI Car Rental")

**At MTI Car Rental, we understand that plans can change. Our Cancellation & Refund
policy ensures a fair and transparent experience for both customers and drivers.
Please read the following terms carefully before cancelling any booking.**

---

## **1. Free Cancellation Window**

**Local & Airport Trips:**
 **Cancellation is free if done at least 60 minutes before
the scheduled pickup time.**

**Outstation Trips:**
 **Cancellation is free if done at least 2 hours before the
scheduled pickup time.**

---

## **2. Cancellation Charges**

### **a. Local/Airport Rides**

  |  **Time of Cancellation** |  **Cancellation Fee** |  
   |  **0–60 minutes before pickup** |  **₹100 or 10% of fare (whichever is higher)** |  
 |  **After driver is en route** |  **₹200 or 25% of fare (whichever is higher)** |  
 |  **After driver reaches pickup location** |  **₹300 or 50% of fare (whichever is higher)** |

### **b. Outstation Rides**

  |  **Time of Cancellation** |  **Cancellation Fee** |  
   |  **0–4 hours before pickup** |  **25% of total fare** |  
 |  **After driver has started the journey** |  **50% of total fare** |  
 |  **After driver reaches pickup point** |  **100% of base fare + toll (if any)** |

---

## **3. No-Show by Customer**

**If the customer is not available or unresponsive for 15 minutes at the pickup 
location:**

**The booking will be marked as a “No-Show”**

**The customer will be charged ₹300 or 50% of the fare, whichever is higher**

---

## **4. Refund Policy**

**Eligible refunds (after deduction of cancellation charges) will be processed within
5–7 Business working days via the original mode of payment.**

**MTI is not responsible for delays caused by banks or payment gateways.**

---

## **5. Special Conditions**

**In case of natural disasters, political strikes, or unavoidable emergencies, cancellation
charges may be waived at MTI’s discretion.**

**For prepaid bookings, MTI reserves the right to deduct applicable charges before
processing refunds.**

---

## **6. How to Cancel**

**Customers can cancel bookings via:**

**MTI Car Rental App**

**Customer Support at +91 7906958093**

**Email at support@mticarrental.com**

---

## **7. Policy Updates**

**We may update this policy at any time to reflect service changes or legal requirements.
Any updates will be published in the app and on our website.**

---

## **Need Help?**

**For cancellation or refund-related issues, please contact:**

**MTI Car Rental Customer Support**
 **Email: coustumer@mticarrental.com**

 **Phone:
+91 9997243336** **Website: [www.mticarrental.com](https://www.mticarrental.com/)**